Frequently Asked Questions

At Locksmith & Security, it’s always about keeping what’s precious under lock and key and keeping our customers safe.

Locksmith & Security is a reputable company that can almost always rekey existing locks to have the same key. Sometimes, one might be able to notice some key differences in brands that make this impossible. If so, we can install new locks that allow us to totally match your set of keys. We just have a thing for making things match!

You may be able to buy and replace locks yourself, depending on the model involved. Nevertheless, because the lock types can make an endless list, there is an even longer list of different setbacks, offsets and other pertinent dimensions to consider. Obviously, getting it right isn’t exactly a cakewalk. If it is not set exactly right, locks become loose and criminals can easily breach the premises.

Well, yes. At times, the team gets requests to replace the locks in old garages and retro cottages. Even for older houses, changing locks is a thing. For most of these, changing locks is often a result of the owner having no keys left. If you don’t have a key for the lock we are supposed to replace for you, we can still get the job done without damaging anything.

That’s an easy one! It is necessary to get this kind of problem sorted quickly to minimize the likelihood of unauthorized entry. In most cases, our professional locksmiths can rekey your locks—which can be quicker and cheaper than replacing the locks. You will be supplied with a new set of keys. It could prove more cost effective to replace some or all of the locks affected. Again, your locksmith will advise on site.

if that’s what you want, then we will make it so. Keys with special markings that instruct against duplication are a way to assert that the consent of the owner is needed before anything can be done to the key. There has to be a letter of authorization from the owner and some paperwork from the manufacturer. Nevertheless, Locksmith & Security reserves the right to refuse duplication requests for keys that are marked to restrict duplication.

We make sure that paying us is one of the easiest processes when doing business with us. If the person that will be paid for the job isn’t around, no problem. We have a secure credit card system that enables us to send whoever is paying the services an authorization form via email. When they fill out the firm, they can send it back to us at Locksmith & Security. It can also be done using a smartphone.

A reputable and established locksmith business should have a proven track record for reliable professional service and be able to take responsibility for the results. They should also provide warranties for their products and services. Also look out for a license, uniform, insurance coverage and transparency. You want to be all-round comfortable when working with locksmiths for your home or business. As such, you need to check all the boxes.

Much training goes into becoming a professional locksmith. For some, their area of expertise is automobile locks, and for others, their forte is defeating door locks. Although, most locksmiths are able to handle both sides, as long as they have field experience. But it is best to hire the locksmith that best fits your challenge.

We don’t recommend working with a company that doesn’t perform background checks on their employees. Most times, not doing so could almost mean you are working on ghosts. These locksmiths are coming in to work on your business or home. Hence, you need to protect yourself as much as you can. Background checks might be the difference between having a burglary or not. Still, all our workers are background-checked and verified.

Yes. The entire company is available 24/7 to take care of you, especially in emergencies. That’s why we are a sought-after service provider in the region. But we do like to take some needed rest. As such, you need to call us as soon as possible so we can schedule an appointment pronto.

We make sure that paying us is one of the easiest processes when doing business with us. If the person that will be paid for the job isn’t around, no problem. We have a secure credit card system that enables us to send whoever is paying the services an authorization form via email. When they fill out the firm, they can send it back to us. It can also be done using a smartphone.

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